General Terms

General Terms


By participating in the Game, participants confirm that they are familiar with the game rules and assume full responsibility for themselves within the Game including their state of health; participants confirm that they will not claim against the organizers for the lost belongings or injuries received from the members' own negligence, underestimation of conditions and/or other members fault.


The number of participants in one group should not exceed 6 persons. Organizers can also determine the smaller number of participants in one group according to the specifics of the Game.

Children under the age of 12 (inclusive) may participate in a game only with parents, guardians or other adult accompaniment.

Participants should arrive no later than 10 minutes before the start of the reserved time to listen to the briefing, and if necessary - to change clothes. If participants arrive later than 20 minutes from the beginning of the Game, the game might be moved to another time, but if this is not possible - will be canceled and the payment for the service will not be refunded.

Service can be paid with Visa, Maestro, Mastercard  credit cards, by bank transfer or  in cash. The payments must be made before the start of the Game.

Reservation may be canceled no later than 24 hours before the beginning of the game. If the booking is canceled later, as well as group doesn't show on time of the event, the payment can't be refunded. If the reservation is canceled within 24 to 48 hours before the beginning of the Game, the payment is refunded in 50% amount, Full refund is only possible if the reservation is canceled prior to 48 hours before the start of the Game. Cancellations may be made only by QuestLab employes.

During the game you are prohibitet to use cell phones, as well as audio and video recording or other electronical devices.

Each participant is personally responsible for his commitment to the game equipment and its maintenance for its full value amount. In case of damage or loss to/of equipment participants cover the losses of the organizers.

It is not allowed to smoke, drink alcohol, use any other intoxicating substances, nor be under the influence of these substances on the premises of QuestLab. It is also forbidden to run, crowd, jostle, push or pull the other, as well as fight. Violating this rule, members can be expelled from the premises without any refund.

Game reservation and payment terms.

All prices are in EUR, including VAT 21%.

Payment procedure:

Game ordering online on the "Reservation" page:

- Choose the game date and time;

- Enter personal data (name, phone, e-mail, personal/company use);

- Select the type of payment (cash / bank transfer / card);

- Select the checkbox that you have agreed to the General Terms and Conditions of games;

- Confirm the order.

Shopping section allows you to make corrections or cancel the order.

You will receive confirmation of the order to the specified e-mail address.

You can buy Gift Cards in a separate order under "Gift Cards" page. One Gift Card is valid for one game at any time.

There are two shipping options: e-mail or by courier. Courier services will cost additional 4 euro regardless of the region or city within Latvia.

Games can also be ordered by telephone calling (+371) 26295074 or by e-mail by sending dates, number of games and personal data.


- Bank transfer;

- Online Banking (Swedbanka, SEB, Citadele, Norvik, service AS LatCard);

With a debit or credit card online (VISA, VISA Electron, Maestro and MasterCard payment cards, service AS LatCard);

- With a debit or credit card on the spot;

- Cash (EUR).


Right of withdrawal:

You have the right to cancel the reservation in accordance with the rules of the game conditions (see "Game Rules").

You have the right to withdraw from the purchase of gift cards within 14 calendar days and return it to QuestLab.

To cancel the reservation or return the gift cards plese inform us (+371) 26295074 or by e-mail

Refusal may be requested only if you can provide the purchase receipt (invoice or receipt). If a gift card is used and / or damaged, if it is not in original packaging or packaging is significantly damaged, QuestLab reserves the right to refuse refund.

If the customer who has ordered or purchased the game QuestLab gift card, and does not have legal capacity or, on the orders of the product and is liable to pay that person's legal representative (eg., Parents, guardians). In the above case, the order shall not be canceled and the payment is non-refundable.





QuestLab protects the fundamental rights and freedoms of individuals.

Your personal information (name, e-mail address, phone number) is required for processing the order only. Your personal information is strictly confidential and not disclosed to third parties.


QuestLab is obliged to disclose personal data to state and municipal officials in cases that are prescribed by law . We will be forced to disclose the consumer's personal information when required by law.


QuestLab take all possible measures for the security of your personal information in order to protect it from theft, misuse, as well as unauthorized access, disclosure, modification and damage.


The consumer agrees with the processing of personal data.



If you have any questions don't hesitate to contact us.